Refund Policy

Refund for a product is issued only after it clears all the quality checks as per Dbsouq’s return policy. Our executive will conduct an extensive verification at the time of the pickup.

The users who opted for the ‘cash on delivery’ option for the product will receive a full refund at the time of the pickup if the product is found to satisfy our verification terms according to our return policy.

The users who paid online for buying the product, through debit or credit card or internet banking will receive an instant refund in their Dbsouq Wallet. They can use the ‘wallet money’ for future purchases from Dbsouq or can also get the amount refunded to the respective card or to their bank account.

As per our refund policy, we issue a full refund through the original mode of payment.

For a hassle-free return/refund, the users should make sure to check the product page to find out whether the product is returnable or non-returnable and keep it undamaged as well as completely unused after delivery.

In case of any queries regarding our Return/Refund policy, please do not hesitate to contact us so that we can guide you properly through the way.